Business Administration Level 2 and 3

A popular qualification with varied and practical content, to bring your teams performance up to that next level.

Designed for your employees who may be dealing with visitors, customer relations, diary management systems, organising and co-ordinating events, filing, using telephone and IT systems and many other administrative responsibilities. An excellent all round business qualification

Customer Service Level 2 and 3

All business thrives on high quality service and communication with customers. Customer Service Level 2 and 3 has been designed for employees who deal with customer service within their daily job role. This can range from working in an office to working in a public house. Covering a variety of themes, this award is aimed at providing customers with a positive impression of yourself and your organisation, processing customer service information, making customer service personal, and dealing with customers face to face and on the telephone

Retail Level 2 and 3

The retail market is more competitive than ever before, so a well qualified team could make a vital difference to your bottom line. These qualifications are designed for employees who work in any retail environment from a large retailer to a small farm shop. Covering a wide range of retailing routines including displaying stock to promote customer sales, process payments, dealing with customer orders, resolving customer issues and many other retail daily routines are all included within this award

ITQ Level 2 and 3

Today, having efficient IT skills can make all the difference between in the effectiveness of any business. These qualifications are designed for employees who use IT on a daily basis as part of their normal job role; the awards cover a variety of IT skills some of which include troubleshooting, maintenance, internet and intranets, and email

Distribution, Warehousing and Storage Level 2 and 3

This qualification is designed for employees who work within a warehousing and distribution environment the award covers Health and Safety, receiving and dispatching goods, picking stock, maintaining the quality of goods in storage and a variety of other work related options

Health and Social Care Level 2, 3 and 4

These qualifications has been developed for employees who work within the health social care sector including domiciliary care workers, agency workers, NHS staff and residential care staff. The award matches learner competence to the national minimum standard and aims to further knowledge and understanding of the legislative policy and procedure within the sector

Providing Security Level 2

This qualification is designed for those employed within the security industry, involved in providing security service, the award has six pathways these include, door supervision, static and patrol guarding, CCTV operation, retail security, events & reception security

Hospitality Level 2 and 3

These qualifications are designed for employees who work in any hospitality environmentfrom a large hotel to a small coffee shop, the award covers food and drink service, food processing and cooking, front office work, housekeeping, professional cooking and supervision

Adult Literacy and Numeracy

These qualifications have been developed for employees across all vocations and business sectors, who would like to improve their Literacy and Numeracy skills

Team Leading Level 2

This popular qualification is designed for employees who lead and motivate a team to achieve agreed targets, with limited authority for deploying resources, the award covers developing productive working relationships, encouraging innovation, allocating and checking work, providing learning opportunities on the team and supporting customer service improvements

Management Levels 3, 4, and 5

Aimed at first line managers through to senior managers, theses awards cover a variety of management skills, some of which include: encouraging innovation, planning and implementing change, recruitment and selection, managing budgets, projects, finance and customer satisfaction, promoting equality and diversity and developing and reviewing marketing frameworks

Level 3 Award in Assessing Candidates using a range of methods (A1)

This qualification is designed for those people who are involved in training and work based learning which involves assessing learners against agreed standards or competence, giving learners feed back on assessment decisions and contributing to the internal quality assurance process

Level 4 Award in Conducting Internal Quality Assurance of the Assessment
Process (V1)

This qualification is specifically designed for those who are involved in training and work based learning which involves evaluating the internal assessment process. Monitoring and reviewing the internal assessment audit system and carrying out related internal verification or moderation activities